Personalised Airport Systems for Seamless Mobility & Experience

PASSME aims to deliver industry-driven, passenger-centric novel solutions (up to TRL6) for passengers, airports and airlines to address the anticipated increase in demand for commercial flights in Europe by 2050. The goal is to reduce travel time by at least 60 minutes by integrating information between all stakeholders and transforming airport and aircraft operations and interiors to make the passenger journey time efficient, seamless, robust and accessible. This requires significant breakthrough solutions, such as: a real-time passenger-centric system for managing passenger flows that use input from the airport and passenger to provide predictive analytics on passenger flows 20-30 minutes ahead of time; a passenger independent system for managing luggage flows that reduce the time in arrival/departure airports by at least 30 minutes and increases the control passengers have over their luggage; radically redesigned passenger-centric airport and airplane processes and facilities that enable highly personalised and less stressful experience through key touch points (check-in and boarding); and a personalised device and smartphone application that measures physiological/psychological state and links with airport/airline services to provide relevant and timely information to support the passenger in decision-making. The research institutes (TUD, UNott, ICCS, TUHH, NLR, DLR) with interior design partners (Alma, Optimares) and communication experts (CARR) will work closely with Amsterdam and Hamburg airport clusters and KLM airlines to drive the user-centred design and evaluation methodology; to ensure the success of the solutions and that benefits will be shared with passengers, airlines and airports to have the necessary impact on the air transport system. Linking with the Airport Council International Europe (a selection of the 450 airports) and airport service SMEs will guarantee the results will have the maximum dissemination and exploitation across EU industries.

Within PASSME, ICCS has a two-fold role. On the one had ICCS will be leading the development of a personalised device for allowing the passenger to be kept informed of all the aspects of his/her journey, including navigational information in the airport and possible delays, and also for providing passenger centric information back to the PASSME backbone system. On the other hand ICCS will develop an indoor localisation service, to provide location information to the PASSME system, allowing it to make accurate forecasts of possible delays. ICCS will have a major role also in the integration of the overall system and on the testing of the final solution. ICCS will also assist in dissemination and security related management.